Return and Exchange Policy

At JUGLOT & CO., we strive to ensure customer satisfaction while maintaining fair and transparent processes. Please review this policy carefully before placing an order.

• Return or exchange requests must be initiated within 7 days of delivery
• Items must be unused, undamaged, and returned in original packaging with all accessories

Due to the customized nature of prescription eyewear:

• Prescription lenses are non-returnable and non-refundable
• Exceptions apply only if the product is defective or incorrect due to our error

• Eligible for return or exchange if unused and undamaged
• Any scratches, signs of wear, or damage will void eligibility

• For all return or exchange requests, customers are required to ship the product back to us at their own expense for inspection
• If a return is approved due to a manufacturing defect or an incorrect item sent by JUGLOT & CO., return shipping costs will be reimbursed

• All returns, refunds, and exchanges are processed only after the product is received and physically inspected by our quality team
• Inspection and verification may take up to 3–5 working days after receipt
• JUGLOT & CO. reserves the right to determine eligibility after inspection

If you receive a defective or incorrect item:

• Notify us within 48 hours of delivery
• Provide clear images for initial verification
• Final approval is subject to physical inspection

• Approved refunds are processed after successful inspection
• Refunds are issued via bank transfer or original payment method
• Cash on Delivery (COD) orders are refunded via bank transfer only
• Refund processing time: 7–10 working days after approval

• Exchanges are subject to stock availability and inspection approval

For return, refund, or exchange requests, contact info@juglotandco.com